Terms and Conditions

1. About VamosData and the service

VamosData is an eSIM marketplace selling prepaid mobile data plans for travellers. Through our platform you can buy eSIMs that are delivered electronically by email and activate on compatible devices.

These Terms apply together with our Privacy Policy and any specific conditions attached to a particular plan.

2. Eligibility and account

To purchase you must be at least 18 years old or the age of majority in your jurisdiction and must provide accurate, up-to-date information at checkout.

If you create a user account, you are responsible for keeping your credentials confidential and for any activity carried out under your account. Notify us at soporte@vamosdata.com as soon as you suspect unauthorised access.

VamosData may suspend or cancel accounts with fraudulent, fictitious or otherwise non-compliant registration data.

3. Nature of the eSIM service

The eSIMs sold are prepaid data profiles. The service is data-only and does not include voice calls or emergency services (112, 911, 999, etc.). For emergencies you must use other means available on your device or location.

Coverage, speed and features of each plan depend on the local operator providing the service in each country. The information published per plan is the best available estimate, but actual quality may vary based on factors such as network congestion, location and device.

4. Prices, payment and currencies

Prices shown include applicable indirect taxes unless otherwise stated. The display currency (USD, EUR or GBP) can be selected on the website and is converted using a reference exchange rate; the final charge is processed by our payment provider in the currency shown at checkout.

Payments are processed by Stripe. VamosData does not store or access your full card details. By paying you also accept Stripe's terms.

5. Activation, validity and coverage

After confirmed purchase, you will receive the QR code and activation details by email. The eSIM must be installed on an unlocked, compatible device. Each plan specifies when the validity period begins:

• On installation (install-on-purchase plans), or
• On first connection to a supported network (activate-on-use plans).

6. User obligations

By using the service, you agree to:

• Use the eSIMs for personal, non-commercial purposes only.
• Not resell, redistribute or charge third parties for access to the service.
• Not use the service for illegal activity or in breach of the local operator's terms.
• Comply with the laws of the country where you use the eSIM.

7. Cancellation and refunds

You may request a full refund for a plan provided it has not been installed or activated. Once installed or activated, the plan is non-refundable, unless a technical fault attributable to VamosData or the operator is confirmed, in which case we will assess each case individually.

Requests must be sent to soporte@vamosdata.com quoting the order number. Eligible refunds will be processed through the original payment method within at most 14 calendar days.

8. Warranties and limitation of liability

The service is provided "as is". VamosData will make reasonable efforts to ensure availability and quality but cannot guarantee uninterrupted coverage in every location nor the absence of occasional failures in the local operators' networks.

To the fullest extent permitted by law, VamosData's total cumulative liability to the user for any claim arising from the service is limited to the amount actually paid by the user in the three months preceding the event giving rise to the claim. VamosData will not be liable for indirect damages, loss of profit, loss of data or loss of opportunity.

9. Data protection

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

10. Changes, governing law and contact

VamosData may change these Terms at any time. Changes will be published on this page and take effect from publication. Previous purchases remain governed by the version in force at the time of purchase.

These Terms are governed by the law applicable in the consumer user's jurisdiction of residence where mandatory rules so require. For any query, complaint or exercise of rights, please write to soporte@vamosdata.com.